NEW YORK, Feb 24 (Reuters Legal) - Two lawsuits in federal
court in California that challenge the way a popular online
data-mining company does business could give consumers more
privacy protection from firms that sell personal information on
the Web.
In the most recent complaint, filed last week in the
Central District of California, plaintiff Thomas Robins alleged
that Spokeo Inc. violated the Fair Credit Reporting Act by
offering false data about individuals without giving them the
chance to correct or remove inaccurate reports.
The suit alleged that Robins' Spokeo profile was rife with
misinformation, stating that he was in his 50s, married with
children and employed in a professional field. Robins is
actually in his 20s, single and has no children. He argued that
such false representations have hurt his employment prospects,
causing him anxiety and lost earnings.
In a similar suit filed in September in the Northern
District of California, plaintiff Jennifer Purcell alleged that
Spokeo marketed her personal information in violation of the
FCRA, which restricts who can access personal information. Both
Robins and Purcell are seeking class-action status for their
cases.
The lawsuits reflect efforts by privacy advocates to gain
some measure of control over the data aggregators like Spokeo,
which have proliferated. The Privacy Rights Clearinghouse lists
over 130 online data vendors on its website, including
Intelius, Jigsaw and Peek You.
Online data brokers are "pushing the envelope," according
to Justin Brookman of the Center for Democracy & Technology, a
consumer-advocacy group that has filed a complaint against
Spokeo, one of the most well known sites, with the Federal
Trade Commission.
PROVING ACTUAL HARM
Robins and Purcell face the challenge of proving actual
harm -- a heavy burden in privacy cases where the damage is
seldom tangible.
John Nadolenco, a lawyer for Spokeo, said Robins "is just
worried that he won't be able to find a job. But so are a lot
of unemployed people. I don't think it's sufficient to confer
injury."
Nadolenco said that an Internet search engine like Spokeo
is not what Congress had in mind when it passed the FCRA in the
1970s to regulate credit bureaus like Equifax and TransUnion.
"Spokeo is not in the business of issuing consumer reports,"
Nadolenco said. "It's a search engine that runs an algorithm
and finds stuff about people."
In the same way that YouTube and Facebook cannot be liable
for defamatory third-party content under the Communications
Decency Act, Spokeo cannot be held liable for assembling
personal information about people from phone books, real estate
listings, government records and social networking sites,
Nadolenco said.
But the plaintiffs claim that Spokeo is doing more than
simply aggregating publicly available content. The site draws
conclusions about people's lifestyle choices, according to
Robins' complaint, with descriptors like "seeks opportunity"
and "cares about healthy living." The site's premium section
offers reports about an individuals' "economic health,"
previously dubbed "credit estimate," according to the
complaint.
'ASSERTIONS ABOUT ECONOMIC HEALTH'
Offering credit and financial information has made Spokeo a
desirable target for plaintiffs' lawyers. Robins' lawyer
Christopher Dore said that while other companies follow the
same model of collecting personal information from various
sources without verifying its accuracy, Spokeo makes
"assertions about people's economic health, and that is
problematic."
Spokeo's website includes a disclaimer that the information
provided could be incorrect. Each search results page also
includes a notice that none of the information should be used
to determine a person's eligibility for credit, insurance,
employment or any other purpose covered by the FCRA.
But Robins' complaint alleged that Spokeo has marketed its
services to human resource professionals, law enforcement
agencies and entities performing background checks. Nadolenco
said Spokeo vigorously disputes those allegations.
In its complaint, filed in July, the Center for Democracy &
Technology alleged that Spokeo was offering detailed consumer
information that could affect decisions about credit, insurance
and employment without complying with the FCRA.
"Their profiles were by and large free, and often wildly
inaccurate. They'd make sweeping conclusions about you from
little data or inaccurate data," Brookman said. Like Spokeo,
most data brokers argue that they operate outside the purview
of the FCRA with little pushback from regulators. "There's a
fair amount of uncertainty about where the line lies," he said.
The Los Angeles case is Robins v. Spokeo Inc, U.S. District
Court, Central District of California, No. 2:10-cv-5306.
For Robins: Sean Reis, Michael Aschenbrener, Bradley Baglien
and Christopher Dore of Edelson McGuire.
For Spokeo: John Nadolenco and Barrett Schreiner of Mayer
Brown.
The San Jose case is Purcell et al v. Spokeo Inc, U.S.
District Court, Northern District of California, No.
5:10-cv-3978.
For Purcell: David Parisi and Suzanne Beckman of Parisi &
Havens.
For Spokeo: John Nadolenco and Barrett Schreiner of Mayer
Brown.
(Reporting by Terry Baynes of Reuters Legal)